Hump Day

I’m sure lots of us have seen the GEICO commercial where car insurance customers are ‘happier than a camel on Wednesday’. The middle of the week is a place where we’re more focused on the upcoming weekend than the start of the week. Thursday and Friday, things seem to go just a little bit smoother…

Customer Detention

Many of us have had to wade through circuituous interactive voice response (IVR) systems, or struggle through clunky call agent scripts to deal with a customer service issue. Few people, however, have experienced the epic service battle that AOL VP Ryan Block experienced. After 9 years with Comcast, Ryan chose a new provider, and called…

3 Ways to Get Out of a Rut

Have you ever been stuck in one place, without making any progress? Whether it’s writers’ block, losing weight, or moving towards a goal, I think we all have had times where things just seem to be ‘stuck’, with no way to move forward. There have been many times when I’ve sat, motionless, staring at a…

What I Learned from Star Trek Movies #5: The Final Frontier

As the Star Trek movie series episodes evolved, a few things became apparent – the cast was aging, and special effects alone couldn’t make the movies stand out. It was a hit and miss formula…which generated the axiom that if you wanted to see a good Star Trek movie….just watch the even numbered ones. That’s…

What I Learned from Star Trek Movies #3: The Search for Spock

After dealing with Spock’s heroic sacrifice in Star Trek II: The Wrath of Khan, I was excited to see that the next Star Trek movie was titled “The Search for Spock”……maybe he wasn’t really gone! That was enough of a hook to get me back in the theaters.  This movie was the first to be…