Technology Consulting

Solution Architecture / Systems Engineering

15+ years experience in solution architecture and systems engineering, designing and implementing innovative technical solutions to address complex business challenges.

Keen understanding of both overarching business objectives and technical requirements.  While primary expertise is in Enterprise IT and IT Service Management, experience spans a range of technologies and platforms, enabling me to architect scalable, resilient, and secure systems that align with industry best practices and standards. Experienced in  Strengths-Based solution development, RFI responses and White Papers. Demonstrated experience in SWOT Analyses, Analysis of Alternatives, OV-1 and graphics development, roadmap development, DODAF and TOGAF models, and stakeholder engagement.

Proposal Development

Demonstrated experience in Federal proposal development and crafting compelling narratives to communicate complex ideas and solutions to diverse audiences. Through meticulous research, strategic planning, and collaboration with subject matter experts and stakeholders, deliver winning proposals in competitive environments.  Thorough analysis of RFP requirements, development of innovative strategies, and synthesis of technical information into clear and concise proposal content.

Skilled in:

• RFI responses and White Papers
• Storyboarding and graphics development
• Shipley proposal processes, annotated outlines and writing plans
• Blue/Pink/Red/Gold Team Reviews
• Interviewing SMEs to obtain required, in-depth information
• Synthesizing existing source material for use in a proposal section
• Incorporating past performance and expertise
• Mapping allocated requirements to subsections
• Incorporating proposal strategies, discriminators, strengths, technical/management features and benefits

IT Service Management and Operations

ITSM Subject Matter Expert with experience in ServiceNow, BMC Remedy and other ITSM platforms.  Experience in commercial and Federal IT Operations, multiple-tier IT Service Management developing workflows and enhancing operational efficiency. Implemented best practices to optimize service delivery processes and ensure alignment with business objectives. Hands-on experience in incident management, change management, and service request fulfillment, identifying opportunities for automation, streamlining and enhancing customer experience through continuous improvement initiatives. Leveraging technical skills and a customer-centric approach, I drive excellence in IT service delivery, fostering positive relationships and delivering measurable value to stakeholders.