David Hollingsworth is a full-time dad, technology executive, speaker and part-time athlete, constantly trying to challenge himself to grow and improve. He is a spinal injury survivor, having recovered from a severe accident in 2004. He had to learn to stand and walk all over again. Since then, David has moved from a wheelchair to walking, running, cycling and swimming. He ran a half-marathon, completed a triathlon and one of the toughest bike rides in the country. David also writes and speaks about overcoming obstacles and getting past fear to the fun on the other side.

Hump Day

collaboration, Customer Service, Dedication, Failure, Management, Personal Development, Speaking, Success, Tenacity, Training, triathlonLeave a comment

I’m sure lots of us have seen the GEICO commercial where car insurance customers are ‘happier than a camel on Wednesday’. The middle of the week is a place where we’re more focused on the upcoming weekend than the start of the week. Thursday and Friday, things seem to go just a little bit smoother…

The Hard Sell

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While the Internet has democratized the buying process for pretty much everything, the new car buying process remains, for many, a frustrating experience.  According to JD Power and Associates, over 60% of Americans said that they hate the new car buying experience. A recent Edmunds.com poll showed that people found that not only was buying…

Customer Detention

collaboration, Customer Service, IT, Management, Personal Development, Speaking, Success, Technology, TrainingLeave a comment

Many of us have had to wade through circuituous interactive voice response (IVR) systems, or struggle through clunky call agent scripts to deal with a customer service issue. Few people, however, have experienced the epic service battle that AOL VP Ryan Block experienced. After 9 years with Comcast, Ryan chose a new provider, and called…

3 Ways to Get Out of a Rut

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Have you ever been stuck in one place, without making any progress? Whether it’s writers’ block, losing weight, or moving towards a goal, I think we all have had times where things just seem to be ‘stuck’, with no way to move forward. There have been many times when I’ve sat, motionless, staring at a…