Customer Detention

Many of us have had to wade through circuituous interactive voice response (IVR) systems, or struggle through clunky call agent scripts to deal with a customer service issue. Few people, however, have experienced the epic service battle that AOL VP Ryan Block experienced. After 9 years with Comcast, Ryan chose a new provider, and called […]

3 Ways to Get Out of a Rut

Have you ever been stuck in one place, without making any progress? Whether it’s writers’ block, losing weight, or moving towards a goal, I think we all have had times where things just seem to be ‘stuck’, with no way to move forward. There have been many times when I’ve sat, motionless, staring at a […]

What I Learned from Star Trek Movies #8: First Contact

The first Star Trek movie completely featuring the  Next Generation  cast, Star Trek: First Contact is probably my favorite Star Trek movie, with Star Trek II: The Wrath of Khan being either tied for first, or a close second. It has a strong combination of action and character, with an easy villain to root against. […]

Happy Anniversary!

July 9, 2004 – A normal day, or so it seemed. It was a sunny Friday. The kids were watching TV, the babysitter had the afternoon off, and had gone off to a concert. I was casually practicing riding my motorcycle in the elementary school parking lot. I didn’t have my license yet, but  was […]

What I Learned from Star Trek Movies #5: The Final Frontier

As the Star Trek movie series episodes evolved, a few things became apparent – the cast was aging, and special effects alone couldn’t make the movies stand out. It was a hit and miss formula…which generated the axiom that if you wanted to see a good Star Trek movie….just watch the even numbered ones. That’s […]

What I Learned from Star Trek Movies #3: The Search for Spock

After dealing with Spock’s heroic sacrifice in Star Trek II: The Wrath of Khan, I was excited to see that the next Star Trek movie was titled “The Search for Spock”……maybe he wasn’t really gone! That was enough of a hook to get me back in the theaters.  This movie was the first to be […]

Tri, Tri Again

As part of my ‘anniversary’ year, I’ve been trying all sorts of new things. 2014 started off with a (indoor, thankfully) rowing competition. Following that, came the Empire State Building Run-Up, then the Toastmasters International Speech Contest, and recently, the Assault on Mt. Mitchell. It’s been a busy year.  One of my other bucket list items […]

Fail, Rinse, Repeat.

Have you ever failed at something? Pretty much everyone has at one time or another. We’ve all heard stories about famous ‘failures’ like Henry Ford, Thomas Edison and Abraham Lincoln. Those stories have been told so often they sometimes lose their impact. What we sometimes miss are the opportunities to learn from smaller mistakes, or […]

Last-Place Finish

This past weekend, I got to ride in The Assault on Mt. Mitchell. It’s a 102-mile ride, with over 11,000 feet of climbing, rated as one of the most difficult rides in the country, according to Bicycling Magazine. It had long been a bucket list item of mine, even more so since I had attempted […]

Evolution….

This July, 2014, will mark the 10-year ‘anniversary’ of my motorcycle accident. I’ll spare the details here, but suffice to say, it was a ‘major life event’, and recovery, at times, was in doubt. Fast-forward to November, 2012….I was overweight, stiff, sore, and sick and tired of being sick and tired. I had to make […]