Too Right Makes a Wrong…

Have you ever felt that you HAD to be right about something? When the local radio station reads their daily trivia question, do you rush to the phone to be the first caller with the right answer? When someone misquotes a famous saying, gets a fact or figure wrong or makes a mistake, do you […]

Customer Detention

Many of us have had to wade through circuituous interactive voice response (IVR) systems, or struggle through clunky call agent scripts to deal with a customer service issue. Few people, however, have experienced the epic service battle that AOL VP Ryan Block experienced. After 9 years with Comcast, Ryan chose a new provider, and called […]

What I Learned from Star Trek Movies #8: First Contact

The first Star Trek movie completely featuring the  Next Generation  cast, Star Trek: First Contact is probably my favorite Star Trek movie, with Star Trek II: The Wrath of Khan being either tied for first, or a close second. It has a strong combination of action and character, with an easy villain to root against. […]

What I Learned from Star Trek Movies #7: Generations

Star Trek: Generations was the movie that bridged the original series cast with The Next Generation cast – the plot device was that both Kirk and the TNG crew were sent to the same time period through something called The Nexus – which was a rift in time where there was NO sense of time….you […]

What I Learned from Star Trek Movies #5: The Final Frontier

As the Star Trek movie series episodes evolved, a few things became apparent – the cast was aging, and special effects alone couldn’t make the movies stand out. It was a hit and miss formula…which generated the axiom that if you wanted to see a good Star Trek movie….just watch the even numbered ones. That’s […]

What I Learned from Star Trek Movies #4: The Voyage Home

One of the most enjoyable Star Trek movies, Star Trek IV: The Voyage Home treads a familiar path for Star Trek fans – what happens when you take people from the future and place them in current times? Fish out of water stories have long been popular, and time travel stories go back at least […]

What I Learned from Star Trek Movies #3: The Search for Spock

After dealing with Spock’s heroic sacrifice in Star Trek II: The Wrath of Khan, I was excited to see that the next Star Trek movie was titled “The Search for Spock”……maybe he wasn’t really gone! That was enough of a hook to get me back in the theaters.  This movie was the first to be […]

What I Learned From Star Trek Movies #1: The Motion Picture

When I was a kid, I loved watching the original Star Trek series (ST:TOS to die-hard fans). Many a Saturday afternoon was spent watching re-runs in syndication, to the point where I knew the episodes, the plots, the twists…and even the dialogue. So…when I found out that Star Trek: The Motion Picture (ST:TMP) was coming […]

(Anti-)Social Media

This week, I took a course centering around Social Media and the risks SM poses to an organization’s security posture. It’s been very interesting to see how SM has changed the way we communicate, from building new connections, sharing content and reporting the news. Events around the world have utilized Social Media, and even been […]

Cutting the Cord….

For those of us who’ve been around long enough, there used to be one phone company. You paid a monthly fee to rent a phone, and Ma Bell took care of everything. It was clunky, expensive and inflexible, but man, it worked. Where do you think the term dial-tone reliability came from?    Since then, […]