What About You? – Chapter 30

When I got on that motorcycle on July 9, 2004, I had no idea how my life would be changed, what I would learn, and how far I would go in the ensuing years.  It’s an incredible story…and it happens to be true. The years and time may have clouded a memory or two, but […]

Climbing and Crashing – Chapter 17

As I increased my distance, I started enjoying riding with other people. It was now four years post-accident, and I felt pretty confident on my bike. I upgraded from a hybrid bike to a “real” carbon fiber road bike, and would occasionally ride my bike 21 miles to the office a couple days a week. […]

Standing, Still – Chapter 9

As I got stronger, I began to get tougher physical therapy assignments. I literally had not stood on my own for over a month. Each day, I’d roll out to the elevator, and go downstairs for physical therapy. The initial exercises were pretty easy. Flexing my feet, raising my lower leg, or even wiggling my […]

Rough Ride – Chapter 6

The next morning, I woke up, and saw the orderly putting my clothes and other items into a bag. They told me I was being transferred to a rehabilitation hospital on the other side of the county. While being in critical care was difficult, at least it was less than 5 miles from the house. […]

Quitting Time

Have you ever been so frustrated (or tired, or upset)….that you just wanted to quit? I know the feeling. I’ve been there lots of times….from jobs that seemed to be going nowhere, to relationships that didn’t seem to work anymore, to goals I’ve been pursuing……that didn’t seem to be worth pursuing as much.  Some times, […]

Too Right Makes a Wrong…

Have you ever felt that you HAD to be right about something? When the local radio station reads their daily trivia question, do you rush to the phone to be the first caller with the right answer? When someone misquotes a famous saying, gets a fact or figure wrong or makes a mistake, do you […]

A Part of Something Bigger….

Tomorrow morning, at 7:55, I’ll be running in the 39th Marine Corps Marathon. It’s my 2nd MCM, and 3rd Marathon….although it’s been a while since the last one. I ran my first marathon in 1989. I got into NYC, and woefully undertrained for it. On top of that, I made the mistake of starting near […]

Hump Day

I’m sure lots of us have seen the GEICO commercial where car insurance customers are ‘happier than a camel on Wednesday’. The middle of the week is a place where we’re more focused on the upcoming weekend than the start of the week. Thursday and Friday, things seem to go just a little bit smoother […]

Goal, Interrupted

How many times have you set out towards a goal, only to have life throw an obstacle in your path? Did it stop you, slow you down, or send you in a different direction? I can’t count the times that I’ve set a goal, committed myself to it, made it public……only to have something get […]

Customer Detention

Many of us have had to wade through circuituous interactive voice response (IVR) systems, or struggle through clunky call agent scripts to deal with a customer service issue. Few people, however, have experienced the epic service battle that AOL VP Ryan Block experienced. After 9 years with Comcast, Ryan chose a new provider, and called […]