Too Right Makes a Wrong…

Have you ever felt that you HAD to be right about something? When the local radio station reads their daily trivia question, do you rush to the phone to be the first caller with the right answer? When someone misquotes a famous saying, gets a fact or figure wrong or makes a mistake, do you […]

Hump Day

I’m sure lots of us have seen the GEICO commercial where car insurance customers are ‘happier than a camel on Wednesday’. The middle of the week is a place where we’re more focused on the upcoming weekend than the start of the week. Thursday and Friday, things seem to go just a little bit smoother […]

Customer Detention

Many of us have had to wade through circuituous interactive voice response (IVR) systems, or struggle through clunky call agent scripts to deal with a customer service issue. Few people, however, have experienced the epic service battle that AOL VP Ryan Block experienced. After 9 years with Comcast, Ryan chose a new provider, and called […]

3 Ways to Get Out of a Rut

Have you ever been stuck in one place, without making any progress? Whether it’s writers’ block, losing weight, or moving towards a goal, I think we all have had times where things just seem to be ‘stuck’, with no way to move forward. There have been many times when I’ve sat, motionless, staring at a […]

What I Learned from Star Trek Movies #4: The Voyage Home

One of the most enjoyable Star Trek movies, Star Trek IV: The Voyage Home treads a familiar path for Star Trek fans – what happens when you take people from the future and place them in current times? Fish out of water stories have long been popular, and time travel stories go back at least […]

What I Learned from Star Trek Movies #3: The Search for Spock

After dealing with Spock’s heroic sacrifice in Star Trek II: The Wrath of Khan, I was excited to see that the next Star Trek movie was titled “The Search for Spock”……maybe he wasn’t really gone! That was enough of a hook to get me back in the theaters.  This movie was the first to be […]

What I Learned From Star Trek Movies #1: The Motion Picture

When I was a kid, I loved watching the original Star Trek series (ST:TOS to die-hard fans). Many a Saturday afternoon was spent watching re-runs in syndication, to the point where I knew the episodes, the plots, the twists…and even the dialogue. So…when I found out that Star Trek: The Motion Picture (ST:TMP) was coming […]

Tri, Tri Again

As part of my ‘anniversary’ year, I’ve been trying all sorts of new things. 2014 started off with a (indoor, thankfully) rowing competition. Following that, came the Empire State Building Run-Up, then the Toastmasters International Speech Contest, and recently, the Assault on Mt. Mitchell. It’s been a busy year.  One of my other bucket list items […]

Fail, Rinse, Repeat.

Have you ever failed at something? Pretty much everyone has at one time or another. We’ve all heard stories about famous ‘failures’ like Henry Ford, Thomas Edison and Abraham Lincoln. Those stories have been told so often they sometimes lose their impact. What we sometimes miss are the opportunities to learn from smaller mistakes, or […]

Last-Place Finish

This past weekend, I got to ride in The Assault on Mt. Mitchell. It’s a 102-mile ride, with over 11,000 feet of climbing, rated as one of the most difficult rides in the country, according to Bicycling Magazine. It had long been a bucket list item of mine, even more so since I had attempted […]