Worst.Thankgiving.Ever.

Back in the 1980’s, I was an MP, stationed at Fort Belvoir, Virginia. I was “sort-of” a police officer, running traffic enforcement,  responding to alarms and urgent events and breaking up fights at the local Enlisted club.   In reality, traffic enforcement usually consisted of being lectured as to why I couldn’t write a ticket […]

Blame it On Mom…

Mom was born in 1936, in the waning years of the Great Depression, to two hard working parents of modest means. She was the oldest of several children, and learned a number of lessons growing up, which she later taught me. Mom taught me the value of hard work. When I was growing up, we […]

Get Out the Door…

This past week, I ran in the 39th Marine Corps Marathon. It wasn’t my 39th…..(only my 3rd)….but it was the first marathon I ran since a motorcycle accident in 2004 fractured my spine. At the time, I didn’t know if I would walk again….in fact, that was the last thing I remember the doctor saying […]

A Part of Something Bigger….

Tomorrow morning, at 7:55, I’ll be running in the 39th Marine Corps Marathon. It’s my 2nd MCM, and 3rd Marathon….although it’s been a while since the last one. I ran my first marathon in 1989. I got into NYC, and woefully undertrained for it. On top of that, I made the mistake of starting near […]

The Long Run

For the past 6 months, I’ve been training for the Marine Corps Marathon. I’m doing it for a lot of reasons – it’s the 10th anniversary of surviving a major accident, 20th anniversary of the first time I ran the MCM, and the 25th anniversary of my first marathon (NYC in 1989). A lot of […]

Hump Day

I’m sure lots of us have seen the GEICO commercial where car insurance customers are ‘happier than a camel on Wednesday’. The middle of the week is a place where we’re more focused on the upcoming weekend than the start of the week. Thursday and Friday, things seem to go just a little bit smoother […]

What I Did on My Summer Vacation

In just a few days, I’ll be heading out with the kids (who are really young adults at this point) on a week-long getaway. We’ve gone lots of places over the years, with more than a few adventures….and several misadventures as well. While I didn’t go on vacation much as a child, and rarely did […]

Goal, Interrupted

How many times have you set out towards a goal, only to have life throw an obstacle in your path? Did it stop you, slow you down, or send you in a different direction? I can’t count the times that I’ve set a goal, committed myself to it, made it public……only to have something get […]

The Hard Sell

While the Internet has democratized the buying process for pretty much everything, the new car buying process remains, for many, a frustrating experience.  According to JD Power and Associates, over 60% of Americans said that they hate the new car buying experience. A recent Edmunds.com poll showed that people found that not only was buying […]

Customer Detention

Many of us have had to wade through circuituous interactive voice response (IVR) systems, or struggle through clunky call agent scripts to deal with a customer service issue. Few people, however, have experienced the epic service battle that AOL VP Ryan Block experienced. After 9 years with Comcast, Ryan chose a new provider, and called […]