Hump Day

I’m sure lots of us have seen the GEICO commercial where car insurance customers are ‘happier than a camel on Wednesday’. The middle of the week is a place where we’re more focused on the upcoming weekend than the start of the week. Thursday and Friday, things seem to go just a little bit smoother […]

What I Did on My Summer Vacation

In just a few days, I’ll be heading out with the kids (who are really young adults at this point) on a week-long getaway. We’ve gone lots of places over the years, with more than a few adventures….and several misadventures as well. While I didn’t go on vacation much as a child, and rarely did […]

Goal, Interrupted

How many times have you set out towards a goal, only to have life throw an obstacle in your path? Did it stop you, slow you down, or send you in a different direction? I can’t count the times that I’ve set a goal, committed myself to it, made it public……only to have something get […]

The Hard Sell

While the Internet has democratized the buying process for pretty much everything, the new car buying process remains, for many, a frustrating experience.  According to JD Power and Associates, over 60% of Americans said that they hate the new car buying experience. A recent Edmunds.com poll showed that people found that not only was buying […]

Customer Detention

Many of us have had to wade through circuituous interactive voice response (IVR) systems, or struggle through clunky call agent scripts to deal with a customer service issue. Few people, however, have experienced the epic service battle that AOL VP Ryan Block experienced. After 9 years with Comcast, Ryan chose a new provider, and called […]

3 Ways to Get Out of a Rut

Have you ever been stuck in one place, without making any progress? Whether it’s writers’ block, losing weight, or moving towards a goal, I think we all have had times where things just seem to be ‘stuck’, with no way to move forward. There have been many times when I’ve sat, motionless, staring at a […]

What I Learned from Star Trek Movies #8: First Contact

The first Star Trek movie completely featuring the  Next Generation  cast, Star Trek: First Contact is probably my favorite Star Trek movie, with Star Trek II: The Wrath of Khan being either tied for first, or a close second. It has a strong combination of action and character, with an easy villain to root against. […]

What I Learned from Star Trek Movies #7: Generations

Star Trek: Generations was the movie that bridged the original series cast with The Next Generation cast – the plot device was that both Kirk and the TNG crew were sent to the same time period through something called The Nexus – which was a rift in time where there was NO sense of time….you […]

What I Learned from Star Trek Movies #6: The Undiscovered Country

By 1991, the original Star Trek cast had a good run. Most of the films were financial (if not critical) successes, and the picture was somewhat rushed to production to mark the 25th anniversary of the original series debut. While one potential script was planned as a prequel to the series with younger actors, that ideas […]